Encircle experienced a major incident on January 12, 2024 affecting Encircle Web App, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Encircle Web App
Update timeline
- investigating Jan 12, 2024, 04:09 PM UTC
Creating claims on a web browser may get stuck when saving. As a workaround, create the claim on the mobile app or try removing the phone number. Enter the phone number once the claim is created.
- identified Jan 12, 2024, 08:56 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 12, 2024, 10:08 PM UTC
This incident has been resolved.