Encircle experienced a major incident on February 22, 2024 affecting Encircle Platform, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Encircle Platform
Update timeline
- investigating Feb 22, 2024, 02:52 PM UTC
We have identified an issue where Floor Plan scans are stuck in processing state. As a result Floor Plans are taking longer to complete and return to the claim. The Encircle team is investigating. Please monitor this Status page for updates https://status.encircleapp.com/
- monitoring Feb 22, 2024, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 22, 2024, 07:08 PM UTC
This incident has been resolved.