Encircle incident

Application Impaired

Major Resolved View vendor source →

Encircle experienced a major incident on April 16, 2024 affecting Encircle Mobile app and Encircle Web App, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 05:50 PM UTC
Resolved
Apr 16, 2024, 06:26 PM UTC
Duration
35m
Detected by Pingoru
Apr 16, 2024, 05:50 PM UTC

Affected components

Encircle Mobile appEncircle Web App

Update timeline

  1. investigating Apr 16, 2024, 05:50 PM UTC

    We have identified an issue that may cause outdated information to display in both the web and mobile app. This can be resolved by refreshing the claim or the page. iOS users may also experience app crashes. We are working to resolve this as quickly as possible.

  2. resolved Apr 16, 2024, 06:26 PM UTC

    We have found the issue and deployed a fix. Information on web and mobile apps should now automatically update as normal.