Encircle experienced a minor incident on August 9, 2024 affecting Encircle Mobile app and Encircle Web App, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Encircle Mobile appEncircle Web App
Update timeline
- investigating Aug 09, 2024, 01:56 PM UTC
Users may find that when they share a claim with another user, they cannot see the other user's email listed under Shares. The shared user can still access the claim by searching their claim inbox. We are investigating this and looking to resolve it as quickly as possible.
- identified Aug 09, 2024, 02:43 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 09, 2024, 03:35 PM UTC
This incident has been resolved.