Encircle experienced a major incident on September 3, 2024 affecting Encircle Mobile app, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Encircle Mobile app
Update timeline
- identified Sep 03, 2024, 01:20 PM UTC
We have identified an issue that may cause the mobile app to get stuck syncing. We are working to resolve this as quickly as possible. You can continue working in Encircle with a stuck sync, the data will be synced once we resolve this issue. Do not uninstall the Encircle app from your device unless instructed to by a member of our Support Team. We apologize for the inconvenience.
- monitoring Sep 03, 2024, 04:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2024, 04:29 PM UTC
This incident has been resolved.