Encircle experienced a major incident on January 22, 2025 affecting Encircle Platform, lasting 6h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Encircle Platform
Update timeline
- investigating Jan 22, 2025, 02:48 PM UTC
We have identified an issue that is preventing Encircle from loading on the web app (computer). The mobile app can be used in Offline Mode and data created will sync to the servers once this issue is resolved and the app is put back into WiFi and Data or Wifi mode. We are working to resolve this as quickly as possible and apologize for the inconvenience.
- monitoring Jan 22, 2025, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2025, 08:51 PM UTC
This incident has been resolved.