Encircle experienced a major incident on May 2, 2025 affecting Encircle Platform, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Encircle Platform
Update timeline
- investigating May 02, 2025, 03:02 PM UTC
We have found an issue that may cause importing Floor Plans into Xactimate to fail. You will not be charged for failed imports. We are working to resolve the issue as quickly as possible.
- monitoring May 02, 2025, 03:28 PM UTC
A fix has been implemented and we are monitoring the results. Pending imports should resume in about an hour.
- resolved May 02, 2025, 04:04 PM UTC
This incident has been resolved.