Encircle experienced a critical incident on June 1, 2025 affecting Encircle Platform, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Encircle Platform
Update timeline
- investigating Jun 01, 2025, 09:03 AM UTC
We're having issues with our primary database. We're trying to restore operations as quickly as we can.
- identified Jun 01, 2025, 09:32 AM UTC
An issue with the cloud provider is preventing our primary database to start properly. We are actively working with them to resolve this issue as soon as possible
- resolved Jun 01, 2025, 09:46 AM UTC
Our cloud provider was having issues with our primary database server, which led to service disruption. While the underlying issue was outside our control, we'll be looking to improve our response to situations like this in the future.