Encircle experienced a major incident on August 26, 2025 affecting Encircle Platform, lasting 7h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 26, 2025, 01:47 PM UTC
We have identified an issue that may cause pages to load slowly or fail to load on both web and the mobile app. We are working to resolve this issue as quickly as possible, and appreciate your patience.
- identified Aug 26, 2025, 01:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 26, 2025, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Aug 26, 2025, 06:13 PM UTC
Apologies for the inconvenience. While we are working to bring the system back up, there is slowness in loading pages on the web and mobile app. We are working to resolve it as quickly as we can, and again apologize for the inconvenience.
- resolved Aug 26, 2025, 09:12 PM UTC
This incident has been resolved.