Empatica experienced a minor incident on September 5, 2019 affecting Physical Activity Analysis and Physical Activity Analysis and 1 more component, lasting 13d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2019, 02:47 PM UTC
Starting from Friday, September 6, our sleep and activity algorithms have been providing inaccurate results for a limited set of users. Embrace and Alert users: Please be assured that no data is lost and that this does not affect the seizure monitoring and alerting functionalities of your Embrace. Research users: Please be assured that no data has been lost and that this does not affect the data collection to the Research Portal. Alert functionality also remains unaffected. This means that users will see an incorrect visualization of their sleep and activity periods in the Mate App. For Research, the rest and activity shown in the Summary Report will also appear incorrect for all affected users. We are currently working on understanding the root cause of this issue, so we can restore the correct rest and activity data for all affected users.
- investigating Sep 11, 2019, 03:06 PM UTC
We are continuing to investigate this issue.
- investigating Sep 11, 2019, 03:09 PM UTC
We are continuing to investigate this issue.
- identified Sep 16, 2019, 02:59 PM UTC
The issue has been identified and user data is being backed up. Once completed, rest data will be restored.
- identified Sep 17, 2019, 08:02 AM UTC
Backup has completed, and data restore is in progress.
- identified Sep 18, 2019, 07:49 AM UTC
Rest data recover is still in progress.
- identified Sep 19, 2019, 09:44 AM UTC
Rest data recover is still in progress.
- resolved Sep 19, 2019, 04:04 PM UTC
Recover has been completed, rest live processing has been restarted.