Empatica incident

Empatica API Outage

Critical Resolved View vendor source →

Empatica experienced a critical incident on July 24, 2020 affecting Empatica Server and Empatica Server and 1 more component, lasting 12h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2020, 04:00 AM UTC
Resolved
Jul 24, 2020, 04:32 PM UTC
Duration
12h 31m
Detected by Pingoru
Jul 24, 2020, 04:00 AM UTC

Affected components

Empatica ServerEmpatica ServerEmpatica ServerEmpatica ServerPhysical Activity AnalysisAlert DispatcherRest AnalysisEmbrace Pre-processingRest AnalysisEmbrace Pre-processing

Update timeline

  1. investigating Jul 24, 2020, 09:02 AM UTC

    We are investigating an issue with Empatica API being unreachable.

  2. identified Jul 24, 2020, 09:05 AM UTC

    The root cause has been identified in a failure of our 3rd party cloud infrastructure facing some network issues.

  3. monitoring Jul 24, 2020, 12:21 PM UTC

    We are monitoring the situation. Some services are slowly resuming their normal activity.

  4. monitoring Jul 24, 2020, 12:59 PM UTC

    Services are resuming their normal activity. We are monitoring the situation.

  5. resolved Jul 24, 2020, 04:32 PM UTC

    The issue has been solved