Empatica incident

Degraded performance in data processing

Minor Resolved View vendor source →

Empatica experienced a minor incident on January 9, 2020 affecting Physical Activity Analysis and Physical Activity Analysis and 1 more component, lasting 8h 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2020, 03:00 AM UTC
Resolved
Jan 09, 2020, 11:40 AM UTC
Duration
8h 40m
Detected by Pingoru
Jan 09, 2020, 03:00 AM UTC

Affected components

Physical Activity AnalysisPhysical Activity AnalysisRest AnalysisEmbrace Pre-processingRest AnalysisEmbrace Pre-processing

Update timeline

  1. investigating Jan 09, 2020, 11:39 AM UTC

    We are noticing an increase in API requests which is causing a slow down in data processing.

  2. investigating Jan 09, 2020, 11:39 AM UTC

    Issue has been identified.

  3. resolved Jan 09, 2020, 11:40 AM UTC

    Issue has been resolved.