Empatica incident

Major Outage

Major Resolved View vendor source →

Empatica experienced a major incident on April 17, 2020 affecting Empatica Server and Empatica Server and 1 more component, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2020, 10:19 AM UTC
Resolved
Apr 17, 2020, 04:21 PM UTC
Duration
6h 2m
Detected by Pingoru
Apr 17, 2020, 10:19 AM UTC

Affected components

Empatica ServerEmpatica ServerEmpatica ServerEmpatica ServerPhysical Activity AnalysisPhysical Activity AnalysisRest AnalysisEmbrace Pre-processingRest AnalysisEmbrace Pre-processing

Update timeline

  1. investigating Apr 17, 2020, 10:19 AM UTC

    Our 3rd party cloud provider is facing issues with one of the key pieces of Empatica infrastructure. The problem is under investigation and we are waiting for it to be resolved. Alerting functionalities will not be affected, and we do not expect any data loss.

  2. identified Apr 17, 2020, 12:02 PM UTC

    Our 3rd party cloud provider has identified the issue and is working on a fix.

  3. monitoring Apr 17, 2020, 12:39 PM UTC

    Our 3rd party cloud provider has solved the issue. We are monitoring the situation while systems resume their normal activity.

  4. monitoring Apr 17, 2020, 03:11 PM UTC

    All services are operational. Our tech team is monitoring the situation.

  5. resolved Apr 17, 2020, 04:21 PM UTC

    All systems are operating normally.