eMerchantPay experienced a major incident on July 9, 2018 affecting Genesis - merchant console (PRODUCTION) and Genesis - web payment form (PRODUCTION) and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2018, 04:59 AM UTC
Dear Merchant, Please kindly note that we are experiencing an outage with our gateway, which root cause is currently being investigated. We will keep you updated on an ongoing basis, and inform you once the issue is resolved. If you need further assistance or information, do not hesitate to contact us at [email protected]. Kind Regards, eMerchantpay Tech Support
- resolved Jul 09, 2018, 05:41 AM UTC
Dear Merchant, A network issue has been identified, and resolved in the last few minutes. All processing and services are now working without any issues. We will continue active monitoring and notify you in case this is needed. If you need further assistance or information, do not hesitate to contact us at [email protected]. Kind Regards, emerchantpay Tech Support
- postmortem Aug 01, 2018, 07:37 PM UTC
Dear Merchant, We have analyzed the detailed impact and can confirm this was a partial outage - we have a total of 81 transactions in error status due to this. We are preparing a more detailed incident report to be sent later today. We apologize for the inconvenience. We will continue active monitoring and notify you in case this is needed. Kind Regards, Emerchantpay Tech Support Team