eMerchantPay incident

eMerchantPay - Genesis - Operating on a single Data Center - 10/10/2018

Major Resolved View vendor source →

eMerchantPay experienced a major incident on October 10, 2018 affecting Genesis - admin console (PRODUCTION) and emerchantpay.com and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2018, 01:43 PM UTC
Resolved
Oct 10, 2018, 02:22 PM UTC
Duration
38m
Detected by Pingoru
Oct 10, 2018, 01:43 PM UTC

Affected components

Genesis - admin console (PRODUCTION)emerchantpay.comGenesis - merchant console (PRODUCTION)FTP serverGenesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. identified Oct 10, 2018, 01:43 PM UTC

    Dear partner, Please be advised that we are currently operating on a single Data Center, Berlin, due to a router issue in the other Data Center in Amsterdam. Interruptions and failing transactions are not expected but in case you experience any issues please feel free to contact us at [email protected].

  2. identified Oct 10, 2018, 01:57 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 10, 2018, 02:22 PM UTC

    This incident has been resolved.