eMerchantPay incident

eMerchantPay - Genesis - Operating on a single Data Center - 16/10/2018

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on October 16, 2018 affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more component, lasting 4h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2018, 10:23 AM UTC
Resolved
Oct 16, 2018, 03:03 PM UTC
Duration
4h 39m
Detected by Pingoru
Oct 16, 2018, 10:23 AM UTC

Affected components

Genesis - admin console (PRODUCTION)Genesis - merchant console (PRODUCTION)Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating Oct 16, 2018, 10:23 AM UTC

    Dear partner, Please be advised that we are currently operating on a single Data Center, Berlin, due to a router issue in the other Data Center in Amsterdam. Interruptions and failing transactions are not expected but in case you experience any issues please feel free to contact us at [email protected].

  2. resolved Oct 16, 2018, 03:03 PM UTC

    Dear partner, Following our previous notification, we have now fully restored our Amsterdam data center. We are now processing with full throttle in both, and no transactions or customers have been impacted whilst operating on a single data center. As always, if you have any questions, please feel free to contact us at [email protected]. Best Regards, emerchantpay Tech Support Team