eMerchantPay incident
emerchantpay - Genesis - Major Outage - 19/11/2018
eMerchantPay experienced a critical incident on November 19, 2018 affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2018, 09:03 AM UTC
Dear Valued Partner, Please be informed that we are currently experiencing issues with both of our data centers. We are currently investigating with our providers and will update the status page immediately once we have more information on the matter. For more information on the matter, please contact us at [email protected] Thank you for your patience on the matter. Kind Regards, Tech-Support Team
- resolved Nov 19, 2018, 09:29 AM UTC
Dear Valued Partner, Please be advised that the issue with our data centers was resolved. The issue was related to networking issues with our upstream provider. Incident Start time: 08:42am 19/11/2018 UTC Incident End time: 09:02am 19/11/2018 UTC Our gateway is now fully functional and transactions are being processed as normal. Please also note that the failed transactions do not have financial impact on the customer’s end and you can reprocess them. If you need any further information, please do not hesitate to contact us at [email protected] We do apologize for any inconvenience caused. Kind Regards, Tech-Support Team