eMerchantPay incident

emerchantpay - Genesis - External Provider Major Outage - 07-06-2019

Major Resolved View vendor source →

eMerchantPay experienced a major incident on July 6, 2019 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2019, 06:24 AM UTC
Resolved
Jul 06, 2019, 07:44 AM UTC
Duration
1h 19m
Detected by Pingoru
Jul 06, 2019, 06:24 AM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating Jul 06, 2019, 06:24 AM UTC

    Dear Valued Partner, Please be informed that we are currently experiencing issues with one of our external providers and no transactions are being approved with the E-ComProcessing acquirer. We are currently investigating with them and will update the status page immediately once we have more information on the matter. For more information, please contact us at [email protected] Thank you for your patience on the matter. Kind Regards, Tech-Support Team

  2. monitoring Jul 06, 2019, 06:32 AM UTC

    Dear Valued Partner, The external provider has released a fix for the major impact. We are monitoring all transactions. Thank you for your patience on the matter. Kind Regards, Tech-Support Team

  3. resolved Jul 06, 2019, 07:44 AM UTC

    This incident has been resolved.