eMerchantPay incident

emerchantpay - Genesis Gateway - temporary issues with 3DS provider

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on August 5, 2020 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2020, 06:19 PM UTC
Resolved
Aug 05, 2020, 06:34 PM UTC
Duration
15m
Detected by Pingoru
Aug 05, 2020, 06:19 PM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating Aug 05, 2020, 06:19 PM UTC

    Dear Partner, We have had temporary issues fully related to our external 3DS provider, that seem to be resolved now. Issue started at: 20-08-05 17:17 UTC Issue ended at: 20-08-05 17:55 UTC Total transaction count failed is 863 We will further investigate with the 3DS provider and will ask for detailed root cause analysis. Please accept our apologies for the caused inconvenience. Kind Regards, emerchantpay Tech Support

  2. resolved Aug 05, 2020, 06:34 PM UTC

    This incident has been resolved.