eMerchantPay incident

emerchantpay - Minor issue with e-comprocessing acquirer 23/09/2020

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on September 23, 2020 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2020, 02:47 PM UTC
Resolved
Sep 23, 2020, 03:22 PM UTC
Duration
34m
Detected by Pingoru
Sep 23, 2020, 02:47 PM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating Sep 23, 2020, 02:47 PM UTC

    Dear Partner, Our monitoring has detected a minor, intermittent issue with the e-comprocessing acquirer that has passed. We are actively monitoring and keep you updated in case of any further issues, despite none expected. Please accept our sincere apologies for any inconvenience caused. Kind regards emerchantpay Technical Support Team

  2. resolved Sep 23, 2020, 03:22 PM UTC

    Dear Partner, Please be advised that e-comprocessing have confirmed the issue we experienced with them has been fully resolved. In case you still experience any issues please contact us at [email protected]. Please accept our sincere apologies for any inconvenience caused. Kind Regards emerchantpay Technical Support Team