eMerchantPay incident
emerchantpay - Genesis Gateway - Temporary service disruption with the 3DS MPI provider
eMerchantPay experienced a minor incident on November 1, 2020 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 01, 2020, 04:11 PM UTC
Dear Valued Partner, We have identified partial service disruption, affecting some of the 3DS transactions. We are working towards resolution with our 3DS MPI service provider. The issue is causing some of 3DSecure transactions to fail with the error message "Request to MPI provider has timed out, please use reconcile later to check the result". We have already addressed this incident to the responsible departments and are working towards the resolution of the issue. Please accept our apologies for the caused inconvenience. Kind Regards, emerchantpay Tech Support
- monitoring Nov 01, 2020, 06:41 PM UTC
Dear Valued Partner, We would like to provide you with an update about the 3DS issue. The problem has been identified and our team has performed the required actions to restore the affected 3DS services. We are observing improvements and stability since an hour ago. We will keep you notified as we are actively monitoring for further degradations. Kind Regards, emerchantpay Tech Support
- resolved Nov 03, 2020, 08:35 AM UTC
This incident has been resolved.