eMerchantPay incident
Temporary service disruption with MasterCard 3DSv1
eMerchantPay experienced a notice incident on February 17, 2021 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 17, 2021, 09:24 AM UTC
Dear partner, Please be advised that we have identified temporary issues with Mastercard 3DSv1 authentication process. This is confirmed to be 100% MasterCard related, and not caused by our MPI provider. This issue started on February 17th 06:59 UTC and caused 3DSv1 transactions to fail with the error "3-D Secure Error response with code '99' and error message 'Permanent system failure'". We have already escalated to the responsible MPI provider team and Mastercard, and MasterCard are working on a resolution of the issue. Please accept our sincere apologies for the inconvenience. Kind Regards
- resolved Feb 17, 2021, 09:34 AM UTC
Dear partner, Please be advised that the temporary issues with the Mastercard 3DSv1 authentication process are now fully resolved by MasterCard. We have confirmed the impact timeframe starting on February 17th 06:59 UTC and ending at 08:19 UTC. During this period, intermittent authentication failures for MasterCard 3DSv1 only might have been experienced. We shall continue to monitor actively the 3DS traffic. Please accept our sincere apologies for the inconvenience. Kind Regards