eMerchantPay incident

emerchantpay - Temporary service disruption with the upstream processor of the ECP acquirer 26.02.2021 (15:25 UTC - 15:38 UTC)

Major Resolved View vendor source →

eMerchantPay experienced a major incident on February 26, 2021 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2021, 05:42 PM UTC
Resolved
Feb 26, 2021, 05:42 PM UTC
Duration
—
Detected by Pingoru
Feb 26, 2021, 05:42 PM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. resolved Feb 26, 2021, 05:42 PM UTC

    Dear partner, We would like to inform you that there was a temporary service disruption with the upstream processor of the ECP acquirer in the below timeframe: - Start Date/Time: February 26, 2021 15:25:58 UTC - End Date/Time: February 26, 2021 15:38:56 UTC Kind regards, emerchantpay Tech Support team