eMerchantPay incident
emerchantpay - Temporary service disruption with 3DSv1 MPI authentication process
eMerchantPay experienced a notice incident on February 28, 2021 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 28, 2021, 05:48 AM UTC
Dear partner, Please be advised that we have identified temporary issues with the Mastercard 3DSv1 authentication process. More information can be found below: - Card Brands - Mainly Mastercard, but there are Visa affected as well. - Error Message returned - The connection to the Directory Server timed out. - Start Date/Time: February 26, 2021 04:57:00 UTC - End Date/Time: Ongoing More details will be provided once we receive more information from our MPI provider. Kind regards, emerchantpay Tech Support team
- resolved Feb 28, 2021, 09:40 AM UTC
Dear partner, The issue is now resolved and the Mastercard 3DSv1 authentication process is now back to normal working. More information can be found below: - Card Brands - Mainly Mastercard, but there are Visa affected as well. - Error Message returned - The connection to the Directory Server timed out. - Start Date/Time: February 26, 2021 04:57:00 UTC - End Date/Time: February 26, 2021 08:55:54 UTC Please accept our apologies for the caused inconvenience! Kind regards, emerchantpay Tech Support team
- postmortem Feb 28, 2021, 10:41 AM UTC
Dear Partner, As a postmortem, after investigating and contacting our MPI provider, MasterCard, and the used ACS, it seems the issue was between MasterCard and the ACS with BIN 521729. Please accept our apologies for the caused inconvenience! Kind regards, emerchantpay Tech Support team