eMerchantPay incident
emerchantpay - temporary issues with the external 3DS provider
eMerchantPay experienced a notice incident on March 16, 2021 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 22h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2021, 11:00 AM UTC
Dear Valued Partner, Please kindly note that we have identified temporary issues with the external 3DS provider specifically, causing some of the Visa and Mastercard 3DSv1 transactions to fail with the error message "The connection to the Directory Server timed out". We have already escalated to the responsible 3DS provider team, and they are working on the resolution of the issue. Please accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Tech Support team
- resolved Mar 17, 2021, 09:17 AM UTC
Dear Valued Partner, Please kindly note that the temporary processing disruption that affected some of the Visa and MasterCard 3DSv1 transactions to fail with "The connection to the Directory Server timed out", is now resolved and the problem must have been because of a specific ACS provider. We shall continue monitoring the 3DS traffic to ensure that no processing interruption is to happen. Kind regards, emerchantpay Tech Support team