eMerchantPay incident

emerchantpay - Temporary issues in Web Payment Form transaction processing 16-04-2021

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on April 16, 2021 affecting Genesis - web payment form (PRODUCTION), lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2021, 03:17 PM UTC
Resolved
Apr 16, 2021, 04:28 PM UTC
Duration
1h 11m
Detected by Pingoru
Apr 16, 2021, 03:17 PM UTC

Affected components

Genesis - web payment form (PRODUCTION)

Update timeline

  1. investigating Apr 16, 2021, 03:17 PM UTC

    Dear Partner, We are currently experiencing a high load on our Web Payment Form and the response time is increased. Our technical team is working to increase the capacity and to resolve the problem. We will update you as soon as possible when we have an update on the situation. Kind regards, emerchantpay Technical Support Team

  2. resolved Apr 16, 2021, 04:28 PM UTC

    Dear Partner, The problem with the increased response time has been resolved. Please accept our apologies for any inconveniences caused. Kind regards, emerchantpay Technical Support Team