eMerchantPay incident

emerchantpay - ECP acquirer incident 05-05-2021

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on May 5, 2021 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 52m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2021, 05:30 PM UTC
Resolved
May 05, 2021, 06:23 PM UTC
Duration
52m
Detected by Pingoru
May 05, 2021, 05:30 PM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating May 05, 2021, 05:30 PM UTC

    Dear Partner, Please be advised that the ECP acquirer is currently experiencing an incident that is affecting the transaction processing. We will provide you with timely updates as soon as more information becomes available. Thank you for your understanding and please accept our apologies for any inconvenience caused to you and your clients. Kind regards, emerchantpay Technical Support Team

  2. monitoring May 05, 2021, 06:20 PM UTC

    Dear Partner, Please be advised that the ECP acquirer has managed to restore their service and now they confirmed to be up and running. The root cause analysis and investigation continue on their end. We will provide you with timely updates as soon as more information becomes available. Thank you for your understanding and please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

  3. resolved May 05, 2021, 06:23 PM UTC

    This incident has been resolved.