eMerchantPay incident

emerchantpay - Temporary service disruption in 2nd step of 3DSv2 authentication with MasterCard

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on October 15, 2021 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 11s. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2021, 12:14 PM UTC
Resolved
Oct 15, 2021, 12:14 PM UTC
Duration
11s
Detected by Pingoru
Oct 15, 2021, 12:14 PM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. identified Oct 15, 2021, 12:14 PM UTC

    Dear Valued Partner, We have identified a partial disruption, from Oct 15, 2021, 06:29 UTC to Oct 15, 2021, 11:00 UTC affecting 3DSv2 transactions' authentication with MasterCard. It has been classified as a fully MasterCard Directory Server issue. MasterCard has already resolved the issue and now everything seems stable. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

  2. resolved Oct 15, 2021, 12:14 PM UTC

    This incident has been resolved.