eMerchantPay incident

Temporary issues in transaction processing 22/21/2021

Major Resolved View vendor source →

eMerchantPay experienced a major incident on December 22, 2021 affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 10:25 PM UTC
Resolved
Dec 22, 2021, 11:00 PM UTC
Duration
34m
Detected by Pingoru
Dec 22, 2021, 10:25 PM UTC

Affected components

Genesis - admin console (PRODUCTION)Genesis - merchant console (PRODUCTION)Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating Dec 22, 2021, 10:25 PM UTC

    Dear Partner, Please be advised that we are experiencing an issue affecting the processing of a small percentage of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, Technical Support Team

  2. resolved Dec 22, 2021, 11:00 PM UTC

    Dear Partner, Please be advised that the temporary issue partially affecting our transaction processing has been resolved and service is fully restored. Incident Start Date: 11:30 PM GMT+2 Incident End Date: 12:20 AM GMT+2 We have experienced a temporary network issue in one of our data centers. Please kindly note that further detailed investigation is in progress. We will update you once we have more details. If you still observed any negative impact on transaction processing, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team