eMerchantPay incident

emerchantpay - Temporary issues in transaction processing 04/03/2022

Critical Resolved View vendor source →

eMerchantPay experienced a critical incident on March 4, 2022 affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2022, 08:38 AM UTC
Resolved
Mar 04, 2022, 09:21 AM UTC
Duration
42m
Detected by Pingoru
Mar 04, 2022, 08:38 AM UTC

Affected components

Genesis - admin console (PRODUCTION)Genesis - merchant console (PRODUCTION)Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating Mar 04, 2022, 08:38 AM UTC

    Dear Partner, Please be advised that we are experiencing an issue affecting the processing of all our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. Additionally, we have escalated the issue with highest priority possible. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

  2. resolved Mar 04, 2022, 09:21 AM UTC

    Dear Partner, Please kindly note that the temporary issue from today was resolved on our end. We are currently monitoring the environment and the transaction processing and everything is back to normal. Please accept our apologies for the inconvenience caused. Kind Regards, Tech-Support team.