eMerchantPay incident

Mastercard Intermittent Service Disruption - 30-11-2022

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on December 1, 2022 affecting Genesis - merchant console (PRODUCTION) and Genesis - web payment form (PRODUCTION) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2022, 03:11 PM UTC
Resolved
Dec 01, 2022, 03:11 PM UTC
Duration
—
Detected by Pingoru
Dec 01, 2022, 03:11 PM UTC

Affected components

Genesis - merchant console (PRODUCTION)Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. resolved Dec 01, 2022, 03:11 PM UTC

    Dear Valued Partner, We have been informed by Mastercard of an intermittent service disruption which has been identified and resolved on their end. The disruption occurred yesterday, the 30th of November 2022. The customers may have experienced failures for 3DS transactions. Start: 30 November 2022, 08:24 UTC End: 30 November 2022, 12:17 UTC Mastercard Reference Number: INC000000273760 We remain at your disposal should you have any questions. Kind Regards, emerchantpay Tech-Support Team