eMerchantPay incident

emerchantpay - Temporary issues in transaction processing 03/01/2023

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on January 4, 2023 affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2023, 09:45 PM UTC
Resolved
Jan 04, 2023, 09:45 PM UTC
Duration
—
Detected by Pingoru
Jan 04, 2023, 09:45 PM UTC

Affected components

Genesis - admin console (PRODUCTION)Genesis - merchant console (PRODUCTION)Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. resolved Jan 04, 2023, 09:45 PM UTC

    Dear Partner, Please be advised that we have experienced temporary network disruption in one of our data centers partially affecting our transaction processing. The issue has been resolved and the services were fully restored and operational. Incident Start Date: Jan 3rd 2023 23:51 UTC Incident End Date: Jan 4th 2023 03:03 UTC If you still observed any negative impact on transaction processing, please contact us through our email address [email protected]. Please accept our apologies for any inconvenience caused. Kind regards,