eMerchantPay incident

emerchantpay - Temporary issue with Visa payment transaction processing

Major Resolved View vendor source →

eMerchantPay experienced a major incident on February 21, 2023 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2023, 04:37 PM UTC
Resolved
Feb 21, 2023, 05:38 PM UTC
Duration
1h 1m
Detected by Pingoru
Feb 21, 2023, 04:37 PM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. identified Feb 21, 2023, 04:37 PM UTC

    Dear Partner, We have identified an issue with one of our upstream providers that is partially affecting the processing of Visa OCT transactions. The provider is actively working on a solution to restore the payment processing back to operational. We will provide timely updates as soon as the information becomes available. Regards emerchantpay Technical Support Team

  2. resolved Feb 21, 2023, 05:38 PM UTC

    Dear Partner, Please be advised that the issue affecting the processing of Visa OCT transactions has been resolved and the processing returned back to normal. Incident Start Date: 2023-02-21 10:09 UTC Incident End Date: 2023-02-21 16:53 UTC If you still notice anything unusual, please contact us at [email protected]. Regards emerchantpay Technical Support Team