eMerchantPay incident
emerchantpay - Temporary service disruption in 2nd step of 3DSv2 authentication with MasterCard and VISA
eMerchantPay experienced a minor incident on March 21, 2023 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 7h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2023, 01:53 PM UTC
Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team
- investigating Mar 21, 2023, 02:07 PM UTC
We are continuing to investigate this issue.
- resolved Mar 21, 2023, 09:15 PM UTC
Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 14:07 UTC to 20:00 UTC on Mar 21 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team