eMerchantPay incident

emerchantpay - Temporary network degradation in transaction processing 05/05/2023

Major Resolved View vendor source →

eMerchantPay experienced a major incident on May 5, 2023 affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2023, 11:17 AM UTC
Resolved
May 05, 2023, 01:39 PM UTC
Duration
2h 22m
Detected by Pingoru
May 05, 2023, 11:17 AM UTC

Affected components

Genesis - admin console (PRODUCTION)Genesis - merchant console (PRODUCTION)Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating May 05, 2023, 11:17 AM UTC

    Dear Partner, Please be advised that we are experiencing an issue affecting the processing of а significant portion of our transactions Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

  2. resolved May 05, 2023, 01:39 PM UTC

    This incident has been resolved.