eMerchantPay incident

Temporary issue with 3DSecure transactions - 12/06/2023

eMerchantPay experienced a major incident on June 12, 2023 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started: Jun 12, 2023, 02:34 PM UTC
Resolved: Jun 12, 2023, 04:50 PM UTC
Duration: 2h 16m
Detected by Pingoru: Jun 12, 2023, 02:34 PM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

investigating Jun 12, 2023, 02:34 PM UTC

Dear Partner, Please kindly be informed that we are currently experiencing intermittent issues affecting our 3D-Secure transactions with Mastercard only. We have identified the problem - it is related to Mastercard causing part of the transaction 3DS authentication to fail with "The connection to the Directory Server has failed". We have contacted our MPI provider and we are working together to resolve it as soon as possible in sync with Mastercard. Once we have more information, an additional update will be sent here. Please accept our sincere apologies for the inconvenience. Kind regards, Technical Support Team
resolved Jun 12, 2023, 04:50 PM UTC

Dear Partner, Please be advised that the issue affecting the processing of 3D-Secure transactions with Mastercard has been resolved and processing returned back to normal. Incident Start Date: 2023-06-12 11:04 UTC Incident End Date: 2023-06-12 14:42 UTC In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team