eMerchantPay incident

Temporary issue with transaction processing with an acquirer 03/08/2023

Major Resolved View vendor source →

eMerchantPay experienced a major incident on August 3, 2023 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2023, 02:59 PM UTC
Resolved
Aug 03, 2023, 06:45 PM UTC
Duration
3h 46m
Detected by Pingoru
Aug 03, 2023, 02:59 PM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating Aug 03, 2023, 02:59 PM UTC

    Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problem and escalated the connection issues to the external provider. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

  2. investigating Aug 03, 2023, 04:59 PM UTC

    We are still investigating the issue

  3. resolved Aug 03, 2023, 06:45 PM UTC

    This incident has been resolved.