eMerchantPay incident

Temporary issue with transaction processing with an acquirer 19/09/2023

Major Resolved View vendor source →

eMerchantPay experienced a major incident on September 19, 2023 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2023, 11:31 AM UTC
Resolved
Sep 19, 2023, 04:03 PM UTC
Duration
4h 32m
Detected by Pingoru
Sep 19, 2023, 11:31 AM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. identified Sep 19, 2023, 11:31 AM UTC

    Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problems caused by the external processor. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

  2. resolved Sep 19, 2023, 04:03 PM UTC

    This incident has been resolved.