eMerchantPay incident

Temporary issue with transaction processing 15/12/2023

Critical Resolved View vendor source →

eMerchantPay experienced a critical incident on December 15, 2023 affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more component, lasting 5h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2023, 03:44 AM UTC
Resolved
Dec 15, 2023, 08:55 AM UTC
Duration
5h 10m
Detected by Pingoru
Dec 15, 2023, 03:44 AM UTC

Affected components

Genesis - admin console (PRODUCTION)Genesis - merchant console (PRODUCTION)Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating Dec 15, 2023, 03:44 AM UTC

    Dear Partner, Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address: [email protected] Thank you for your patience and understanding on this matter. Kind regards, eMerchantpay Technical Support Team

  2. resolved Dec 15, 2023, 08:55 AM UTC

    This incident has been resolved.