eMerchantPay incident

emerchantpay - Genesis - Operating on a single DC

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on June 4, 2018 affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more component, lasting 2d 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2018, 02:33 PM UTC
Resolved
Jun 06, 2018, 08:04 PM UTC
Duration
2d 5h
Detected by Pingoru
Jun 04, 2018, 02:33 PM UTC

Affected components

Genesis - admin console (PRODUCTION)Genesis - merchant console (PRODUCTION)Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. identified Jun 04, 2018, 02:33 PM UTC

    Dear partner, Please be advised that we are currently operating on a single DC due to issues with the other DC. Interruptions and failing transactions are not expected but in case you experience any issues please feel free to contact us at [email protected]. Best Regards, emerchantpay Tech Support Team

  2. resolved Jun 06, 2018, 08:04 PM UTC

    Dear partner, Following from our previous notification, we have now restored our Amsterdam data centre. This means that we go from multiple live-live resilience within one centre to multiple resilience across multiple centres. As always, if you have any questions, please feel free to contact us at [email protected]. Best Regards, emerchantpay Tech Support Team