eMerchantPay incident

Emerchantpay - Temporary network issue 25/08/2021

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on August 25, 2021 affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2021, 08:26 AM UTC
Resolved
Aug 25, 2021, 09:19 AM UTC
Duration
53m
Detected by Pingoru
Aug 25, 2021, 08:26 AM UTC

Affected components

Genesis - admin console (PRODUCTION)Genesis - merchant console (PRODUCTION)Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating Aug 25, 2021, 08:26 AM UTC

    Dear Partner, Please kindly note that we are experiencing network issues between our data centers which cause partial service disruption with our gateway. The root cause is currently being investigated. We will keep you updated on an ongoing basis, and inform you once the issue is resolved. If you need further assistance or information, do not hesitate to contact us at [email protected]. Kind Regards, Emerchantpay Technical Support Team

  2. resolved Aug 25, 2021, 09:19 AM UTC

    Dear Partner, Please be advised that the temporary network issue we experienced has been fully resolved right after the mitigation we performed. Our detailed analysis has shown abnormal behavior of a network component, which despite being highly available, was not operating as it was supposed to and created temporary hiccups. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team