eMerchantPay incident

emerchantpay - Temporary 3DS network issue 24/03/2025

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on March 24, 2025 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 19h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 03:49 PM UTC
Resolved
Mar 25, 2025, 11:32 AM UTC
Duration
19h 43m
Detected by Pingoru
Mar 24, 2025, 03:49 PM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

  1. investigating Mar 24, 2025, 03:49 PM UTC

    Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

  2. resolved Mar 25, 2025, 11:32 AM UTC

    This incident has been resolved.