Ember IT experienced a minor incident on December 12, 2015, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Dec 12, 2015, 06:02 PM UTC
We've received reports and monitor alerts of connectivity issues in our Reading Datacenter. All appears to be up and running, we are investigating the source of the issue.
- monitoring Dec 12, 2015, 06:28 PM UTC
It has been confirmed that one of the ISPs in the Reading Datacenter is experiencing an issue that they're working to fix. More information will be posted when available. thank you.
- monitoring Dec 13, 2015, 12:37 AM UTC
Affiniti [one of our ISPs] has experienced an issue with one of their 3 major upstream providers today. Affiniti has stopped routing traffic entirely to that provider. Affiniti is routing traffic through the other 2 providers and the network seems to be stable. Affiniti is working with the upstream provider as to the root cause of the issue.
- resolved Dec 13, 2015, 12:38 AM UTC
This incident has been resolved.