Ember IT experienced a minor incident on May 9, 2016, lasting 15d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 09, 2016, 01:23 PM UTC
Customers have reported issues connecting to systems in our Reading Datacenter. We are investigating this issue.
- investigating May 09, 2016, 02:05 PM UTC
Engineers in Reading have confirmed issues affecting multiple ISPs in the area. They are actively working on the issue.
- monitoring May 09, 2016, 03:30 PM UTC
Connectivity issues appear to be resolved. Ember IT is still waiting to hear back from our Reading Datacenter ISPs to find the root cause.
- resolved May 24, 2016, 05:19 PM UTC
This incident has been resolved.