Ember IT experienced a major incident on August 17, 2017, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 17, 2017, 03:40 PM UTC
An outage has been detected in our Valley Forge Datacenter. We are working on the issue now and will update you when we have more information.
- monitoring Aug 17, 2017, 03:45 PM UTC
Datacenter connectivity has been restored. We are investigating what might have caused the brief connectivity issue.
- resolved Aug 17, 2017, 05:53 PM UTC
TierPoint, our datacenter partner, has confirmed a connectivity issue with one of their ISPs. Attached is their notice to Ember IT. The issue is considered resolved. If you have any further questions about this please don't hesitate to reach out. "TierPoint has experienced an issue with a circuit between our Valley Forge and Hawthorne data centers. While engineers have confirmed that there is no remaining impact, you may have experienced a short drop in connectivity while switching to the redundant circuit. The TierPoint network team has disabled the problem circuit and is contacting the carrier to open a ticket."