Ember IT experienced a minor incident on June 11, 2018 affecting Service Desk - Ticketing System, lasting 6h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk - Ticketing System
Update timeline
- identified Jun 11, 2018, 05:56 PM UTC
Autotask, our system for tickets, has identified a problem sending emails. It appears our outbound emails are delayed. We apologize if our responses may have seemed delayed as a result. We expect the issue resolved shortly. Thank you. Matt @ Ember IT
- resolved Jun 12, 2018, 12:08 AM UTC
Autotask has noted this issue has been resolved. Ticket emails are being delivered correctly and on time.