Ember IT experienced a critical incident on October 8, 2018 affecting Service Desk - Ticketing System, lasting 8d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk - Ticketing System
Update timeline
- investigating Oct 08, 2018, 08:37 PM UTC
We have a handful of reports that users are experiencing an issue putting tickets in on the ticket portal when using Chrome. We are reaching out to our partner to review this with them. In the meantime I would recommend notifying your staff to use another browser until this is resolved. Thank you.
- resolved Oct 17, 2018, 05:23 PM UTC
This incident has been resolved.