Ember IT experienced a critical incident on February 19, 2019 affecting Service Desk - Phone Support, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk - Phone Support
Update timeline
- investigating Feb 19, 2019, 08:31 PM UTC
Our phones appear to be offline. We're waiting to hear back from support on the status. Please use our ticket portal @ ticket.emberit.com to put in a new support request. Thank you. Matt Toto, CTO
- investigating Feb 19, 2019, 09:07 PM UTC
Phones are back up!
- resolved Feb 19, 2019, 09:08 PM UTC
This incident has been resolved.