Ember IT experienced a critical incident on March 4, 2019 affecting Service Desk - Phone Support, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk - Phone Support
Update timeline
- investigating Mar 04, 2019, 07:19 PM UTC
Ember IT is experiencing a phone outage. We are waiting to for more information from our carrier. In the meantime to put in a ticket, please utilize our ticket portal at http://ticket.emberit.com. Ember IT techs will contact you back via cell phones until the system is back up. Thank you. -Matt Toto, CTO
- resolved Mar 04, 2019, 08:39 PM UTC
Phones have been restored. This was a short, nationwide Windstream outage that's now resolved. Thank you for your patience. Matt Toto, CTO