Ember IT experienced a major incident on April 8, 2019, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Apr 08, 2019, 12:28 PM UTC
Users are experiencing issues connecting to Citrix. We've identified the issue and are working to resolve.
- identified Apr 08, 2019, 01:30 PM UTC
We're continuing to work on the Citrix issue. We expect to have an update in the next hour. Thank you.
- identified Apr 08, 2019, 03:36 PM UTC
Customers are beginning to come back online. We will reach out when each connection is restored. thank you.
- resolved Apr 08, 2019, 04:46 PM UTC
All Citrix systems are up and running at this time. Thank you for your patience. We'll sound out further details about what the issue was shortly. Matt @ Ember IT, CTO.